仕事内容＜Main Responsibilities＞
●Operations and Execution
Manage logistics for class delivery, including classroom coordination, system and equipment set up, material preparation, and day-to-day operations to ensure a smooth academic process
Handle necessary preparations before each term
Provide prompt and accurate responses to students and lecturers, both in and outside class hours, effective problem-solving
Supervise and train part-time staff supporting the class operations
Planning and execution of academic events, such as academic orientations, examinations, and other events
●Cross-Functional Collaboration
Use feedback and insights to drive improvements in student services and class operations
Collaborate with internal departments, such as the Admissions Team, Career Office, Alumni/Events Team, etc., to create a seamless and engaging student journey
Contribute to planning initiatives that improve operational efficiency and enhance student satisfaction
●Communication
Deliver clear and concise guidance during orientations and other touchpoints through the student MBA journey
Build professional and empathetic relationships with students, lecturers, and other stakeholders to foster trust and engagement
＜部門紹介/Department Introduction＞
The English MBA Program welcomes students from over 20 countries and regions and is dedicated to developing global leaders who can succeed on the world stage.
Working alongside a diverse team of staff and community members - including current students, alumni, and lecturers - we strive daily to improve and expand the program with the goal of becoming the No. 1 MBA in the Technovate era.
経験・資格＜必須要件/Required＞
▼At the Operations Team (One of the functions of the Student Services Office)
●Communication and Logical Thinking Skills
Business-level Japanese proficiency (approximately JLPT N2 level) and business-level English proficiency (TOEIC score of 800 or higher)
A friendly, empathetic, and professional mindset is needed to build close professional relationships with students, lecturers, and co-workers.
Ability to absorb knowledge quickly along with exceptional logical thinking skills to analyze the inquiries and provide accurate support
Exceptional eye for detail and accuracy in all areas of communication and output
●Independence and Pro-activeness
Ability to take strategic actions independently to achieve team goals and contribute to process improvements
Capable of effective project and time management to maximize the team’s overall capacity
A strong drive for self-development and a willingness to enhance one’s own skills
●Strong Decision-Making and Problem-Solving Ability
The ability to manage multiple tasks simultaneously
Capable of understanding the broader context among projects to actively propose and implement solutions for complex issues.
●Passion, Flexibility, and Dedication
Dynamic collaboration with diverse members among several teams/departments
Able to work on weekday evenings and some weekends to support class operations and participate in social events for the university (flexible shifts are available)
Proactive attitude toward making meaningful contributions to all stakeholders and team members
▼Desired Candidate Profile
Proactive Supporter
We seek individuals who do not just address surface-level issues but deeply consider underlying causes and think creatively to solve problems independently. In this position, it is critical to have an open mind, a proactive attitude, and empathy that are essential for building strong relationships with customers and stakeholders (students, lecturers, co-workers).
Positive Change-Maker
Candidates are expected to actively communicate not only within their own team but also with other teams and departments to tackle shared challenges and initiatives. We welcome those who take initiative and bring positive change to the team and organization rather than waiting for instructions.
Strong analytical and decision-making skills
Team members will handle multiple tasks simultaneously. We expect you to understand the interrelationships between tasks and projects, proactively propose solutions and improvements for complex issues, and carry them out.
＜歓迎要件/Preferred＞
At least 2 years of experience in sales support or sales operations in B2C and/or B2B environments
Experience in customer support or IT support, including direct (in-person), online, or telephone-based customer interactions or help desk operations
Work experience in a growing or transitioning business/organization, or in a higher education institution
Study abroad experience or international business experience
推奨年齢
勤務地
想定年収
Recruiting No.
社名
事業内容
【東証プライム上場 商業施設の駐車場受託事業及びリゾートホテル、スキー場、テーマパーク等の運営会社】 管理本部 人事総務法務部 ユニットディレクター（人事業務）
【東証スタンダード上場 世界有数のコーチング・ファーム】 総合職（法人営業、研修講師）
【東証プライム上場 老舗光学機器メーカー】 欧米営業部 露光装置、測定装置、測定検査装置の法人営業
全員参加型のビジネス変革が成果を生み出し、キャリア人材の成長機会が増え続けています。
魅力ある地域と産業の未来を見つめ、 官民連携のあるべき姿を提言する
人々の生活や命を支えるため、「食料・水・環境」分野で地域に根ざした事業にチャレンジする
お客さま企業の企業価値向上を通して、資本市場の健全な発展を支えます
「成長の果実」を従業員の手に。 世界と日本で多くの企業が待ち望む、 新たな報酬制度の運用を支えたい。
世界水準の研究、技術資産を活かして、 非金融領域に新しい価値を生み出し、 お客さまの新しい事業を支え続ける。
