募集要項

仕事内容

・Managing multiple program areas -maintain ongoing operations，track delivery against program objectives and implement proposals to improve program services and efficiencies.
・Identifying new opportunities -partnering with the business team and CS Operations worldwide to assess and prioritize program needs based on rapidly changing business requirements，develop business case for new initiatives and obtain project approvals.
・Executing business wide initiatives -define project plans，assemble resources，manage implementation activities，and develop all processes associated with program rollout and ongoing support.
・Scaling existing programs and expand coverage of existing services to additional domestic and international locations and successfully manage all aspects of program implementation working in partnership with Japan Retail and CS Operations teams worldwide.
・Benchmark Customer Help Programs，service offering and systems on the Retail sites and help pages，channel offering，blurb usage，as well as benchmark against key competitors.

経験・資格

【Basic Qualifications】
・Bachelor’s degree required.
・3+years of relevant work experience in program/product management and/or operations management.
・Demonstrated experience leading cross-functional programs/projects with multiple stakeholders.
・Ability to lead multiple work streams /projects concurrently.
・A self-starter，able to prioritize and deliver on deadlines with minimal supervision.
・Ability to persuade，inspire，and motivate others.
・Experience interpreting data analytics.
・Solid analytical，strategic thinking，and problem solving skills.
・Solid English language (oral/written)skills
TOEIC +900 or equivalent.
【Preferred Qualifications】
・Master’s degree or MBA preferred.
・Intuitive understanding of a superior versus inferior customer experience，with ability to assess the situation and identify solutions to improve /fix.
・Ability to quickly adopt to changing priorities and generate innovative solutions in an extremely fast-pace environment.
・Knows how to use data and analyticis to make informed decisions.SQL skills are highly desired to access and transform the data needed.
・Knowledge of call center functions a plus.
・Passion to get the right stuff done!

勤務地

東京都

Recruiting No.

6454_397

企業情報

社名

外資系インターネットサービス企業

事業内容

インターネットサービス