募集要項

仕事内容

●This position has the responsibility to solve technical requirements and issues with Level3 support from corporate IT.In addition，it is required to be involved the local/global IT project as the project member or lead for the speciality area.In order to achieve this responsibility，this position needs to
-Analyse，Design，implement the system or enhancements.
-Create and maintain all required technical documentation per IT methodology and processes.
-Demonstrate technical leadership by staying current on new technologies
-Be accountable for technical issue resolution including diagnosis of problem，recommendations for workarounds，and defect correction.
-Maintain collaborative working relationship with IT business partners，IT services (data center，servers，networking，security)and software vendors.
-Support initiative /project with Business Partners and other IT team in US /Japan with expected timing.
-Develop strong and trusting relationships with business，IT partners and US counterpart at many levels of the organization.
-Develop/enhance existing SLA (Service Level Agreement)and Score Card to keep improving the service level.
-Develop and manage trouble log with analysis proactively and periodically，includes identifying any issues and addressing them in a timely manner，to ensure minimized system down time and/or business interruption.
-Manage to process business partner’s request in timely manner.
-Provide regular status updates to Supervisor，both oral and written.
-Build up strong relationship with In-country and U.S Support team.

経験・資格

【Required】
-Ability to negotiate with business to build consensus and achieve customer objectives
-Experience global project which required communicate with telephone/mail in English as a member or lead
-Experience working in a matrix environment and delivering projects and services via a combination of internal，contract，and outsourced resources.
-Experience as member/lead of Infra support or engineer (ex.data/voice network，data center，windows system，VM，security，server )
-Microsoft Office Suite (Word，Excel，Access，Visio，Microsoft Project)skills.
-More than 1，Major Certification holder (ex.MS，Cisco，Amazon，VM，EMC )
-Excellent problem solving and analytical skills
-Excellent interpersonal communication skills including oral，written，listening both in Japanese and English (TOEIC 750 or equivalent)
-Strong team player
-Strong communication skills，both verbal and written in Japanese and in English (TOEIC 800 or equivalent).
【Preferred】
-Proactive working style and flexible thinking for system support.
-Knowledge of various information technologies and methodologies.
-Graduate degree in Computer related field or equivalent relevant experience.
-Experience in life science industry

勤務地

東京都

Recruiting No.

110_328

企業情報

社名

外資系ヘルスケアメーカー

事業内容

医療機器・医療用具の臨床開発、薬事申請、製造、輸入・販売